Refund and cancellation policy
Effective 2 November 2026, updated 10 November 2026. Applies to Trackero Pro and Lifetime sold by Modest Minds Private Limited.
The short version
- Free costs nothing, so there is nothing to cancel or refund.
- Pro is a subscription. Cancel any time; you keep Pro until the end of the period you've paid for, and you aren't charged again.
- Bought in India: Google Play's refund process applies, or ours if you paid with Razorpay. Bought elsewhere: Google Play's refund rules apply.
- Wherever you bought it, if you were charged twice or Pro never unlocked, write to us and we put it right.
Cancelling Pro
Open Google Play, go to Payments & subscriptions › Subscriptions, choose Trackero and tap Cancel. You can also reach the same place from Account › Pro in the app. Deleting the app does not cancel a subscription.
After you cancel, Pro stays on until the end of the current month or year you've already paid for, and then Trackero goes back to Free. Your book, goals and history stay on your phone; only the Pro features switch off.
Cancelling during the 14-day trial means you are never charged.
Bought in India
Through Google Play
- Within 48 hours of a purchase or renewal: ask Google Play directly, from the order in your Play account. Google decides these requests under its own policy and usually answers within a day.
- After 48 hours: we don't refund a purchase because you changed your mind or stopped using Trackero. Cancel any time and you won't be charged again.
- Something went wrong: if you were charged but Pro never unlocked, were charged twice, or were charged after cancelling, email us with the order number and we refund the charge in full once we've confirmed it with Google Play.
Refunds go back to the payment method you used, through Google Play. Google says the money usually shows up within 3 to 5 working days, and some banks and UPI apps take longer. We don't refund in cash or to a different account.
We don't give partial refunds for the unused part of a month or year after you cancel, except where the law requires it.
Paid with Razorpay
Google's payment screen in the app may offer Razorpay next to Google Play. The same rules apply: no refund for a change of mind, and a full refund if you were charged twice, Pro never switched on, or you were charged after cancelling. Email us with the Razorpay payment ID; an approved refund goes back to the original payment method within 5 to 7 working days.
To cancel a monthly or yearly plan paid with Razorpay, open Account › Pro in the app and tap Cancel my plan. It stops renewing, and Pro stays on to the end of what you've paid for. Deleting your account also cancels it.
Your legal rights in India
Nothing on this page limits any right you have under the Consumer Protection Act, 2019 or other Indian law. [LAWYER: confirm the wording and whether the Consumer Protection (E-Commerce) Rules, 2020 apply to a digital subscription sold through Play.]
Bought elsewhere (Google Play)
Outside India, Pro and Lifetime are bought only through Google Play, so Google Play's refund rules for your country apply. Ask for a refund from the order in your Play account; Google decides these requests.
We also help directly when something went wrong: if you were charged twice, Pro never unlocked, or you were charged after cancelling, email us with the Google Play order number (it starts with GPA). Once we've confirmed it with Google Play, we refund the charge in full, back to the payment method you used.
Nothing on this page takes away a consumer right that the law where you live gives you.
Lifetime
Lifetime is a one-time payment, so it follows the same rules as Pro where you bought it, and you get a full refund if something went wrong. "Lifetime" means for as long as Trackero is offered. If we ever stop offering Trackero, we will say so at least 90 days in advance on this website and in the app. Your book stays on your phone, and you can export it at any time.
Questions
support@trackero.in. We reply within 2 working days, Monday to Saturday.